Frequently Asked Questions

We deliver across all of Goa with one day/same day delivery* via Borzo. Once your order is confirmed, a Borzo rider picks it up from our Goa warehouse and delivers directly to your kitchen or restaurant. We operate 6 AM to 11 PM, 7 days a week.

Absolutely! WhatsApp ordering is our most popular channel for B2B customers. Message us at +91 97690 22874, share your requirements, and we'll confirm stock and pricing instantly. Most restaurants prefer this for quick repeat orders.

Yes, we deliver across all of Goa — North Goa (Calangute, Baga, Anjuna, Mapusa, Panaji, Porvorim) and South Goa (Margao, Colva, Benaulim, Vasco da Gama). Delivery time may be slightly longer for far South Goa locations.

Our MOQ is very restaurant-friendly. You can order as few as one loose pack of any product. Bulk box orders get better per-unit pricing. There is no artificial minimum — we understand that kitchens have urgent, variable needs.

Delivery is free for orders above ₹499. For orders below ₹499, a small Borzo delivery fee applies depending on distance. This is shown at checkout and on WhatsApp before you confirm.

Yes. Every product we sell is made from biodegradable, compostable, or sustainably sourced materials — bagasse (sugarcane pulp), bamboo, wood, or recycled paper. We do not sell any plastic or styrofoam packaging. All materials are food-grade safe.

We supply: biodegradable clamshell containers, bagasse plates and bowls, wooden cutlery (spoons, forks, knives), bamboo and wood skewers (heart, ring, knot shapes), paper bags, wooden toothpicks, and more. Check our full catalog at ecozen.in/products.

Yes. All our food-contact packaging is food-grade and compliant with FSSAI guidelines for single-use food packaging in India. Our products are safe for hot and cold foods.

Yes! We encourage first-time B2B customers to request a sample pack. Message us on WhatsApp at +91 97690 22874 and we'll send you a curated selection of our bestsellers so you can test quality before committing to bulk.

Yes, every order comes with a proper GST invoice for your accounting and input tax credit. Add your GSTIN when signing up on EcoZen.in or share it on WhatsApp and we'll include it on all your invoices.

Yes. We have two pricing tiers: Loose MOQ pricing (per pack, smaller quantities) and Full Bulk Box pricing (per box, best per-unit rate). The more you order, the lower the price per unit. Pricing is visible on every product page.

Yes! EcoZen.in supports subscription ordering. Set a weekly or monthly recurring delivery schedule so you never run out. Subscribers also get priority delivery and exclusive bulk discounts.

We accept UPI (GPay, PhonePe, Paytm), bank transfer (NEFT/IMPS), and cash on delivery. Online orders via the website support all major UPI apps. WhatsApp orders can be settled via UPI QR code.

EcoZen has been in the packaging industry since 2012, when we started supplying hotels, restaurants, and resorts in Mumbai. We expanded to Goa in 2020 and launched our online platform in 2026 specifically to serve Goa's fast-growing cloud kitchen and hospitality market.

Three key differences: (1) Speed — one day/same day delivery* when you need it urgently. (2) Eco-first — we only supply biodegradable products, no plastic. (3) B2B expertise — 14 years of experience means we understand restaurant needs deeply, from portion sizes to cost per plate.